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Cancellation and Refund Policy
Jay's Detail · Last updated: October 10, 2026
This policy explains how cancellations, rescheduling and refunds work for appointments booked through our website. By booking, you agree to it. We show it before you pay your deposit.
1. Deposit
A deposit, shown at checkout, holds your appointment time. The deposit includes applicable sales tax and is credited toward your final invoice. The remaining balance is due after the service is completed.
2. Rescheduling
You may reschedule free of charge with at least 24 hours' notice before your appointment start time, subject to availability. Your deposit moves with the appointment. You can reschedule from your booking link or account, or by contacting us.
3. Cancellation by you
- 24 hours or more before the appointment: full refund of your deposit.
- Less than 24 hours before, or no-show: the deposit is non-refundable. It compensates us for the time we reserved and could not offer to other customers. If we are able to fill the time slot, we will refund the deposit at our discretion.
- Notice is measured to the scheduled appointment start (arrival) time.
- Cancellations made online through your booking link are available up to 24 hours before the appointment. For anything closer, please call or email us and we will help where we can.
4. Cancellation or rescheduling by us
If we must cancel or reschedule, for example because of illness, equipment problems or unsafe conditions, we will tell you as soon as possible and offer a new time. If no new time works for you, you will receive a full refund of your deposit and any amount paid.
5. Weather (mobile service)
Mobile appointments are done outdoors. If rain, storms, extreme heat or cold, or unsafe conditions prevent us from doing the work properly, we may reschedule. There is no charge for weather rescheduling, and if you decline the new time you will receive a full refund.
6. Access and arrival
For mobile service, please make sure the vehicle is accessible at the address given, with access to water and power if requested in your confirmation. If we cannot start within 15 minutes of arrival because the vehicle or location is unavailable, we may treat the appointment as a late cancellation under section 3.
7. If you are not satisfied
Your satisfaction matters. Please tell us within 48 hours of the service, with photos if possible, and we will promptly correct the issue at no charge. If we cannot resolve it, we will discuss a fair partial or full refund of the affected service. Pre-existing damage, paint defects or stains that cannot be removed are outside what a detail can fix, and we will tell you about these before starting where we can.
8. How refunds are paid
Approved refunds go back to the original payment method. Please allow 5 to 10 business days for your bank or card issuer to show it, after we process it. We will email you when a refund is issued. We do not charge a fee to process a refund.
9. Changes to this policy
The policy in effect when you book applies to that booking. We may update it for future bookings.
10. Contact
Questions or need to change a booking close to the appointment time?
- Email: judebenoliver69@gmail.com
- Phone: (720) 339-0284
- Address: 4604 Yackley Ave, Lisle, IL 60532