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Terms of Service

Jay's Detail ("we", "us", "our") · Effective: October 10, 2026 · Last updated: October 10, 2026

These Terms govern your use of jaydetail.com (the "Site") and the vehicle detailing services you book through it (the "Services"). By using the Site or booking a Service you agree to these Terms. If you do not agree, please do not use the Site.

1. Who we are

Jay's Detail is a mobile and shop auto-detailing business based in Lisle, Illinois. Contact: judebenoliver69@gmail.com · (720) 339-0284 · 4604 Yackley Ave, Lisle, IL 60532.

2. Eligibility

You must be at least 18 years old and have the authority to book Services for the vehicle (as its owner or with the owner's permission). The Site is not directed to children under 13, and we do not knowingly collect their information.

3. Booking

  • You book by choosing a Service, a time and entering your contact and vehicle details. Information you give must be accurate and complete, including vehicle size and condition and, for mobile service, the service address.
  • A booking is confirmed when you receive a confirmation from us. Mobile service is offered only within our service area.
  • Prices shown are based on the vehicle size and Service you select. We may adjust the price, with your agreement before work begins, if the vehicle is significantly larger, dirtier or more heavily soiled than described (for example, pet hair, mold or biohazards). If you decline the adjustment, the cancellation terms below apply.

4. Deposits, payment and taxes

  • A deposit may be required to hold your appointment. It is credited toward your final invoice and is subject to our Cancellation and Refund Policy.
  • Prices include applicable Illinois sales tax where it applies, which is shown at checkout and on your invoice.
  • Payments are processed by Stripe. We never see or store your full card number.
  • The remaining balance is due when the Service is completed, by the methods shown on your invoice. Unpaid balances may be pursued as the law allows, including reasonable collection costs where permitted.

5. Cancellation, rescheduling and refunds

These are described in our Cancellation and Refund Policy, which forms part of these Terms.

6. Your vehicle and access

  • You are responsible for removing valuables and personal items, and for telling us in advance about known issues (leaks, damage, loose parts, electrical or sensor problems, prior paint repairs).
  • We may decline or stop work if conditions are unsafe, unlawful or unsuitable (for example, severe weather, no safe access, hazardous contamination, or the vehicle is not roadworthy to move).
  • For mobile service, you will provide safe access to the vehicle and, if we have asked, to water and power.

7. Condition of the vehicle; limits of detailing

Detailing improves appearance, but it cannot reverse all wear. We do not guarantee removal of every stain, odor, scratch, swirl, chip or oxidation, and results depend on the vehicle's condition. We will tell you about issues we notice before starting work where reasonably possible. Existing damage and defects (including worn clear coat, loose trim, cracked glass or leather, prior repairs) are not caused by us. Please point out any you want documented, and we may take photos of the vehicle's condition before and after work.

8. Satisfaction and damage claims

If you are not satisfied, tell us within 48 hours of the Service with photos, and we will work with you to correct it as described in our Cancellation and Refund Policy. If you believe we damaged your vehicle, notify us as soon as possible, and no later than 7 days after the Service, so we can inspect it. We will respond promptly and in good faith and, where we are responsible for damage, will repair it or compensate you fairly. Nothing in these Terms limits any right you have under Illinois law that cannot be waived.

9. Limitation of liability

To the fullest extent Illinois law permits:

  • We are not liable for indirect, incidental or consequential damages (such as loss of use, rental costs or lost income) arising from the Services or the Site.
  • Our total liability for any claim relating to a Service is limited to the amount you paid us for that Service, except that nothing in these Terms limits liability for our own negligence causing property damage or personal injury, gross negligence, willful misconduct, fraud, or anything else that cannot be limited by law.
  • The Site is provided "as is" and "as available". We do not promise it will be uninterrupted or error free.

10. Messages from us (email and text)

  • Email. We email you booking confirmations, reminders, changes, invoices and sign-in links. These are transactional messages needed to provide the Services.
  • Text messages. If you opt in when booking (or later in your account), we send appointment texts to the mobile number you provide: confirmations, reminders, reschedules, cancellations and refund notices. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is not a condition of booking or buying anything. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we use your mobile number: we do not sell it or share it with third parties for their marketing.

11. Your account and sign-in

You can view your bookings by a sign-in link we email to the address on your booking. Keep that email private; anyone who has the link can access your bookings until it expires. Tell us if you believe your account has been accessed without permission.

12. Acceptable use

Do not misuse the Site: no attempting to access other customers' data, interfering with the Site, using automated tools to scrape or flood it, submitting false bookings, or violating any law.

13. Photos and content

We may photograph vehicles before and after work for our records and, only with your permission, to show our work on the Site or social media. We will not show your face, license plate or address in public photos. You may withdraw permission for future use by contacting us.

14. Intellectual property

The Site's text, design, logos and images belong to Jay's Detail or its licensors. You may use the Site for personal, non-commercial purposes only.

15. Changes

We may update the Site, the Services or these Terms. The Terms in effect when you book apply to that booking. If we make a material change, we will update the date above. Continued use of the Site after a change means you accept it.

16. Termination

We may decline or cancel a booking or restrict access to the Site for misuse, non-payment, abusive behavior, or unsafe conditions. Cancellations by us are handled under our Cancellation and Refund Policy.

17. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. We encourage you to contact us first and give us a chance to resolve any concern in good faith. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in DuPage County, Illinois, and you and we consent to those courts' jurisdiction, except that either of us may bring a claim in small claims court where it qualifies. Nothing here limits your rights under the Illinois Consumer Fraud and Deceptive Business Practices Act or other consumer-protection laws that cannot be waived.

18. General

If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. These Terms, our Privacy Policy and our Cancellation and Refund Policy are the entire agreement between you and us about the Services.

19. Contact

judebenoliver69@gmail.com · (720) 339-0284 · 4604 Yackley Ave, Lisle, IL 60532